Privacy Policy for SolutionERP’s

1. Who we are

SolutionERP’s is a provider of custom software solutions, ERP systems, web apps & business portals, accounts & ERP automation, administrative & back-office automation, and marketing & growth systems for businesses in industries such as immigration & visa consulting, logistics & warehousing, retail & beauty D2C, and education & training.

When this Privacy Policy mentions “SolutionERP’s”, “we”, “us” or “our”, it refers to the entity responsible for processing your personal information.

2. Scope of this Privacy Policy

This Privacy Policy applies to:

• Visitors to our website solutionerp.in and associated pages.
• People who fill out contact forms, enquiry forms or download forms on our site.
• Prospective and existing customers who interact with us by email, phone or WhatsApp.
• Users of our custom-built portals and software solutions, where this policy is referenced.

For certain client-specific portals or software products, we may provide an additional, more detailed privacy notice. In case of any conflict, that specific notice will apply to that product or portal.

3. Information we collect

3.1 Information you provide directly

We may collect personal information that you voluntarily provide, such as:

• Name, company / organisation name and job title.
• Contact details such as email address and phone / WhatsApp number.
• Messages you send through our contact forms or enquiry forms.
• Details you share about your business processes, tools and requirements.
• Any files, screenshots or documents you choose to upload or send to us.

3.2 Information collected automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, such as:

• IP address, approximate location and device type.
• Browser type, version, and operating system.
• Pages visited, time spent on pages and referring URLs.
• Basic technical diagnostics to improve site performance and security.

3.3 Cookies and similar technologies

Our website may use cookies or similar technologies to remember your preferences, improve performance and analyse how visitors use the site. You can control cookies through your browser settings. Disabling some cookies may impact your experience.

4. How we use your information

We use your personal information for the following purposes:

• To respond to enquiries: answering your questions, scheduling calls and discussing potential projects.
• To provide and improve services: designing, building and maintaining custom software solutions, ERPs, portals and related services.
• To communicate with you: sending updates related to your enquiry, project status, deliverables or support.
• To operate our website: monitoring usage, improving content and ensuring security and performance.
• To meet legal obligations: complying with applicable laws, regulations, taxation and record-keeping requirements.

5. Legal basis for processing (where applicable)

Depending on your location and applicable law, we may process your personal information based on one or more of the following legal grounds:

• Consent: where you have given us explicit permission.
• Legitimate interests: to operate, secure and improve our website, services and business, balanced against your privacy rights.
• Contract: when processing is necessary to enter into or perform a contract with you or your organisation.
• Legal obligation: when we must process information to comply with a law or regulation.

6. How we share your information

We do not sell your personal information to third-party marketers. We may share data with:

• Service providers and technical partners who help us operate our website, email, hosting, analytics and communication tools, under appropriate confidentiality and data protection safeguards.
• Team members and contractors who need access to specific information to deliver a project, support or analysis for you.
• Authorities or regulators when required by law, court order or legal process, or to protect our rights, safety or property.

Where our custom software solutions integrate with third-party platforms (for example cloud providers, email services, payment gateways or communication tools), those platforms will handle data according to their own privacy policies. We encourage you to review those policies separately.

7. Data retention

We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:

• Enquiry and contact data – for as long as the conversation remains active.
• Client and project data – for the duration of the engagement and a reasonable period afterwards for support, records and legal reasons.
• Technical logs – for a limited period to ensure security and auditability.

8. Data security

We use reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration or loss. No system is completely secure, but we work to apply good practices appropriate to the type and sensitivity of data we handle.

Where we design custom software solutions or industry-specific systems for you, we take into account your specific security and compliance requirements as part of project design and implementation.

9. Your rights and choices

Depending on your location and applicable law, you may have some or all of the following rights in relation to your personal information:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data, where applicable.
• The right to object to or restrict certain types of processing.
• The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details in the “How to contact us” section below. We may need to verify your identity before responding.

10. Third-party links and websites

Our website and resources may contain links to third-party websites, tools or content (for example, cloud provider documentation, blogs or reference articles). We are not responsible for the privacy practices or content of those websites. We recommend that you review their privacy policies separately.

11. Children’s privacy

Our website and services are not directed at children. We do not knowingly collect personal information from individuals under the age required by applicable law. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

12. International transfers

Depending on the tools and services we use, your personal information may be processed in countries other than your own. Where required by law, we take steps to ensure that appropriate safeguards are in place to protect your information in any such transfers.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or how we operate. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.

14. How to contact us

If you have any questions, requests or concerns about this Privacy Policy, you can contact us at:

If your local laws provide for a data protection authority or similar regulator, you may also have the right to lodge a complaint with that authority.