Help Center • FAQs
Frequently Asked Questions about SolutionERP’s & our custom software solutions
Ye FAQs isliye banaye gaye hain taaki aapko jaldi se clear ho jaaye ki SolutionERP’s kya karta hai, kaise kaam karta hai aur kya expect kar sakte ho jab hum aapke liye custom software solutions, ERPs, portals aur automation systems design karte hain.
Agar aapka sawal yahan covered nahi hai, aap hamesha Contact page se direct humse pooch sakte ho.
General questions about SolutionERP’s
Sabse pehle basics clear karte hain – hum kya karte hain, kiske saath kaam karte hain, aur kaunse problems ke liye hum best fit hote hain.
Overview
SolutionERP’s exactly kya karta hai?
SolutionERP’s custom software solutions, ERPs, web portals aur automation systems
design & build karta hai jo aapke accounts, operations, marketing aur
administrative workflows ko ek jagah connect kar dete hain. Hum ready-made templates
nahi bechte, balki aapke real processes, checklists, spreadsheets aur approvals ke
base par system design karte hain.
Industries
Aap kaunse industries ke saath kaam karte ho?
Hum un teams ke saath kaam karte hain jin ka kaam documents, approvals aur follow-ups
par depend karta hai. Especially:
• Immigration & Visa Consulting • Logistics & Warehousing • Retail, Beauty & D2C brands • Education & Training providers
Inke alawa agar aapka business bhi spreadsheets, WhatsApp groups aur multiple tools me phaila hua hai, to custom software solution aapke liye bhi suitable ho sakta hai.
• Immigration & Visa Consulting • Logistics & Warehousing • Retail, Beauty & D2C brands • Education & Training providers
Inke alawa agar aapka business bhi spreadsheets, WhatsApp groups aur multiple tools me phaila hua hai, to custom software solution aapke liye bhi suitable ho sakta hai.
Team size
Kis size ke business ke liye aapka solution sahi hai?
Hum un teams ke saath best kaam karte hain jinke paas already:
• 4–5 se zyada active team members ho (admin, accounts, filing, operations, sales).
• Multiple sheets / tools / branches ka mix ho.
• Daily volume kaam ka itna ho ke manual tracking me mistakes hone lagi ho.
Agar aap single-person ya bahut small setup ho, to hum aapko pehle simple tools se start karne ki advice bhi de sakte hain – bina unnecessary cost ke.
• 4–5 se zyada active team members ho (admin, accounts, filing, operations, sales).
• Multiple sheets / tools / branches ka mix ho.
• Daily volume kaam ka itna ho ke manual tracking me mistakes hone lagi ho.
Agar aap single-person ya bahut small setup ho, to hum aapko pehle simple tools se start karne ki advice bhi de sakte hain – bina unnecessary cost ke.
Location
Aap sirf India ke clients ke saath kaam karte ho ya international bhi?
Hum primarily India-based teams ke saath kaam karte hain, lekin immigration, logistics
aur D2C jaisi categories me clients ka kaam naturally international hota hai.
Jab tak communication clear ho sakti hai (email, WhatsApp, calls) aur time-zones manage ho paate hain, hum international clients ke saath bhi kaam kar sakte hain.
Jab tak communication clear ho sakti hai (email, WhatsApp, calls) aur time-zones manage ho paate hain, hum international clients ke saath bhi kaam kar sakte hain.
Custom software solutions & project scope
Yahan hum clear karte hain ki custom software solution ka matlab kya hota hai, scope kaise decide hota hai aur off-the-shelf tools se kya difference hai.
Approach
Custom software solutions aur ready-made ERP/CRM me kya difference hai?
Ready-made ERP/CRM ek generic product hota hai jo thousands businesses ke liye ek
saath bana hota hai. Aapko apne process ko unke system ke around bend karna padta hai.
Custom software solution me hum aapke current process ko base banate hain – kaun kya karta hai, kaunse documents circulate hote hain, kaun approve karta hai – aur uske around screens, flows, reports aur permissions design karte hain. System aapke kaam ke hisaab se shape hota hai, ulta nahi.
Custom software solution me hum aapke current process ko base banate hain – kaun kya karta hai, kaunse documents circulate hote hain, kaun approve karta hai – aur uske around screens, flows, reports aur permissions design karte hain. System aapke kaam ke hisaab se shape hota hai, ulta nahi.
Scope
Project ka scope kaise define hota hai?
Pehle hum ek discovery call / workshop me samajhte hain:
• Kaunse teams involved hain (admin, accounts, operations, marketing).
• Abhi kaam kaise chalta hai (sheets, WhatsApp, docs, on-paper).
• Sabse painful bottlenecks kya hain (delay, errors, duplicate work).
Uske basis par hum modules list karte hain (jaise DMS, Tele CRM, trips, billing, student batches) aur phir decide karte hain ki Phase 1 me kya aayega, Phase 2 me kya shift hoga – taaki risk kam rahe.
• Kaunse teams involved hain (admin, accounts, operations, marketing).
• Abhi kaam kaise chalta hai (sheets, WhatsApp, docs, on-paper).
• Sabse painful bottlenecks kya hain (delay, errors, duplicate work).
Uske basis par hum modules list karte hain (jaise DMS, Tele CRM, trips, billing, student batches) aur phir decide karte hain ki Phase 1 me kya aayega, Phase 2 me kya shift hoga – taaki risk kam rahe.
Existing tools
Kya aap hamare existing tools ko replace karte ho ya integrate?
Dono options possible hain, lekin decision situation par depend karta hai:
• Agar koi tool already well-adopted hai (for example, accounting software) to hum use integrate karne ki koshish karte hain. • Agar koi tool friction create kar raha hai (team use nahi kar rahi, reports weak hain), to hum us functionality ko naya design kar sakte hain.
Overall goal: sirf “ek aur tool” nahi banana, balki aapka existing stack better orchestrate karna.
• Agar koi tool already well-adopted hai (for example, accounting software) to hum use integrate karne ki koshish karte hain. • Agar koi tool friction create kar raha hai (team use nahi kar rahi, reports weak hain), to hum us functionality ko naya design kar sakte hain.
Overall goal: sirf “ek aur tool” nahi banana, balki aapka existing stack better orchestrate karna.
Data
Kya aap purane data (Excel, Google Sheets, etc.) migrate karte ho?
Haan, lekin carefully. Typical approach:
• Pehle hum decision lete hain ki kaunse data ko migrate karna genuinely zaroori hai. • Hum mapping banate hain (old columns → new system fields). • Sample migration test karte hain, phir bulk import.
Kabhi-kabhi pura historical data migrate karna unnecessary hota hai, sirf active cases aur last X months ka history kaafi hota hai – isse cost aur complexity dono kam hote hain.
• Pehle hum decision lete hain ki kaunse data ko migrate karna genuinely zaroori hai. • Hum mapping banate hain (old columns → new system fields). • Sample migration test karte hain, phir bulk import.
Kabhi-kabhi pura historical data migrate karna unnecessary hota hai, sirf active cases aur last X months ka history kaafi hota hai – isse cost aur complexity dono kam hote hain.
Timelines, budget & way of working
Yahan hum honest expectations set karte hain – kitna time lag sakta hai, budget kaise sochna chahiye aur engagement ka flow kaisa hota hai.
Timelines
Ek typical project kitne time me complete hota hai?
Ye scope par depend karta hai, lekin broad idea:
• Small pilot / single module (jaise DMS ya Tele CRM): 4–8 weeks. • Medium system (2–3 modules, jaise trips + warehouse + billing): 8–16 weeks. • Large, multi-branch platform: phased over multiple months with waves.
Exact timeline hum discovery ke baad hi realistic tareeke se commit karte hain.
• Small pilot / single module (jaise DMS ya Tele CRM): 4–8 weeks. • Medium system (2–3 modules, jaise trips + warehouse + billing): 8–16 weeks. • Large, multi-branch platform: phased over multiple months with waves.
Exact timeline hum discovery ke baad hi realistic tareeke se commit karte hain.
Budget
Budget kaise decide hota hai? Kya koi fixed price list hai?
Ready-made product ki tarah fixed price list nahi hai, kyunki har custom software
solution alag hota hai. Budget mainly depend karta hai:
• Modules & workflows kitne depth ke hain. • Roles & permissions kitne complex hain. • Integrations / data migration ki need. • Compliance & audit requirements.
Hum always try karte hain ke Phase 1 me ek focused problem solve ho, jisse aap return dekh pao aur phir aage expand kar sako.
• Modules & workflows kitne depth ke hain. • Roles & permissions kitne complex hain. • Integrations / data migration ki need. • Compliance & audit requirements.
Hum always try karte hain ke Phase 1 me ek focused problem solve ho, jisse aap return dekh pao aur phir aage expand kar sako.
Engagement
Aapka engagement model kya hota hai?
Common models:
• Pilot / discovery engagement – single process map + small prototype. • Phase-based implementation – core module pehle, then supportive modules. • Ongoing support & iteration – system live hone ke baad light retainer.
Details ke liye aap How We Work & Engagement Models page bhi dekh sakte ho.
• Pilot / discovery engagement – single process map + small prototype. • Phase-based implementation – core module pehle, then supportive modules. • Ongoing support & iteration – system live hone ke baad light retainer.
Details ke liye aap How We Work & Engagement Models page bhi dekh sakte ho.
Communication
Project ke dauraan communication kaise hoti hai?
Usually combination:
• Structured updates (milestones / phases ke liye). • WhatsApp / email for quick questions. • Screenshare sessions for demos & feedback.
Goal ye hota hai ki aapko har stage par pata ho ke abhi kya chal raha hai, aage kya aa raha hai, aur aap se kya input chahiye.
• Structured updates (milestones / phases ke liye). • WhatsApp / email for quick questions. • Screenshare sessions for demos & feedback.
Goal ye hota hai ki aapko har stage par pata ho ke abhi kya chal raha hai, aage kya aa raha hai, aur aap se kya input chahiye.
Technical & support related questions
Launch ke baad kya hota hai? Maintenance ka kya scene hai? Yahi wale doubts yahan cover kiye gaye hain.
After launch
System live hone ke baad aap kya support dete ho?
Initial launch ke baad ek stabilisation period hota hai jisme:
• Team training & onboarding support. • Early bugs / edge cases fix karna. • Reports aur screens fine-tune karna.
Uske baad hum ya to per-change basis par kaam karte hain, ya ek light monthly arrangement rakhte hain jisse future adjustments easily handle ho jayein.
• Team training & onboarding support. • Early bugs / edge cases fix karna. • Reports aur screens fine-tune karna.
Uske baad hum ya to per-change basis par kaam karte hain, ya ek light monthly arrangement rakhte hain jisse future adjustments easily handle ho jayein.
Changes
Agar baad me process change ho jaye to system update ho sakta hai?
Haan – ye hi custom software solution ka benefit hai. Agar aapka process, regulation
ya product-line change hota hai, to hum system ko uske according adjust kar sakte hain:
new statuses, new document templates, new approvals ya naya reporting angle add karke.
Security
Security aur access control kaise handle karte ho?
Security approach depend karta hai hosting / stack par, lekin core ideas same rehte
hain:
• Role-based permissions & access control. • Logging & basic audit trails jahan zaroori ho. • Sensible password / authentication practices.
Agar aapka industry high-compliance hai (jaise immigration, finance, education), to hum design stage par hi security & audit requirements include karte hain.
• Role-based permissions & access control. • Logging & basic audit trails jahan zaroori ho. • Sensible password / authentication practices.
Agar aapka industry high-compliance hai (jaise immigration, finance, education), to hum design stage par hi security & audit requirements include karte hain.
Getting started
Agar mujhe sure nahi hai ke kya chahiye, fir kaise start karun?
Ye bilkul normal hai. Start simple:
• 15–20 minute ka discovery call book karo. • Batao ke abhi kaam kaise chal raha hai, kaha sabse zyada friction hai. • Hum ek practical “next step” suggest karenge – chahe wo small pilot ho, ek workshop ho ya sirf high-level roadmap ho.
Call ke baad bhi agar aap decide karte ho ke abhi time nahi aaya, that’s fine – koi hard sell nahi hota.
• 15–20 minute ka discovery call book karo. • Batao ke abhi kaam kaise chal raha hai, kaha sabse zyada friction hai. • Hum ek practical “next step” suggest karenge – chahe wo small pilot ho, ek workshop ho ya sirf high-level roadmap ho.
Call ke baad bhi agar aap decide karte ho ke abhi time nahi aaya, that’s fine – koi hard sell nahi hota.
Still have questions?
Agar aapka specific sawal yahan covered nahi hai, aap Contact page se, info@solutionerp.in pe email se, ya WhatsApp par +91-74960-03126 par message karke direct humse baat kar sakte hain.
Agar aapka specific sawal yahan covered nahi hai, aap Contact page se, info@solutionerp.in pe email se, ya WhatsApp par +91-74960-03126 par message karke direct humse baat kar sakte hain.